Our return policy lasts for 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging or packaging.

There are several types of goods that are exempt from being returned. Products that are intimate or sanitary goods.

Additional non-returnable items:

  • Intimate, health and personal care products
  • Gift cards
  • Digital products such as talks, courses, conferences or online workshops within our platform.
  • Sales

To complete your return, we require a receipt or proof of purchase.

There are some situations where only partial refunds can be guaranteed: (if applicable).

  • Any item that is not in its original condition, that is damaged or has parts missing through no fault of ours.
  • Any item that is returned more than 30 days after shipment.


  • Once your return is received and inspected, we will send an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.


  • If you still haven't received your refund, please check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next step, contact your bank. It often takes a while for your refund to show up.
  • If you have followed all these steps and still have not received the refund, please contact us at:


  • Only regular priced items will be refunded, unfortunately sale items cannot be refunded.


  • We only replace items that are defective or damaged.
  • If you need to exchange it for the same item, please email us at and send the item to: 12480 NW 25th St., Suite #115, Miami, FL 33182.


  • If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the return. Once we receive the item, a gift certificate will be mailed to you.
  • If the item was not marked as a gift when purchased, or the gift was sent to the buyer for later delivery, we will issue the buyer a refund and they will know of your return.


  • To return your product, you must send it to: 12480 NW 25th St., Suite #115, Miami, FL 33182, United States.
  • You will be responsible for paying the shipping costs for the return of the item.
  • Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it takes to receive your exchanged product may vary.
  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your return.


ZENZSUAL WOMAN LLC, Informs the procedure to offer and accept promotions, discount codes, discounts, coupons and all promotional activity in our online store. From this last point it follows:


For the purposes of this policy, any promotional activity is considered, such as promotions, discounts, discount codes, coupons, discount vouchers, gifts; any gift, present or attention, granted to the Users of the Online Store and contributed by Zenzsual Woman LLC or by suppliers, persons, entities or institutions with which Zenzual Woman LLC has commercial or service relations. This Policy applies to all users, suppliers and intermediaries that interact with our brand and company.

In our Online Store, we offer products with promotions and discounts for users and customers, which are not exactly the same promotions and discounts that our brand may have in other channels, nor the same as those offered by partners or suppliers in other sales channels. used, such as physical stores, their websites, social networks, telephone sales, catalogs, magazines, text messages, emails, among others.

All promotional activities of the Zenzual Woman brand are regulated and subject to compliance with the laws and regulations in force in the United States of America.

When Zenzual Woman LLC, carries out promotions using various sales channels; on billboards, radio, television, in its Online Store, social networks or other advertising media, it will publish the corresponding terms and conditions in the promotions, discounts and offers, which will be subject to the following conditions of time, manner and place. These conditions will be published on the website.


  1. The start and end date of the promotion, discount or offer will be indicated in the advertising piece and all the media where the campaign is deployed.
  2. Promotions, discounts, offers or discount codes will only apply to purchases made by users in the Zensual Online Store called:
  3. When discount codes are offered, the promotion will indicate where and how to use it, as well as the deadline for use. Discount codes may only be used once per user and may not be used in combination with other discount codes.
  4. If the user does NOT apply the promotional discount code at the time of purchase, the company Zensual Woman LLC will not be obliged to grant said discount. Tentatively, if the user does not agree, they may request the cancellation of their order and the respective refund of the amount in their bank account, which will be effective between 3 and 5 business days.
  5. Any natural person over eighteen (18) years of age may use the promotions, discounts, offers or discount codes.
  6. Our coupons, bonuses or discount codes do not have any additional cost to the user.
  7. Promotions (coupons, bonuses, discount codes) and discounts cannot be combined with other promotions or offers.
  8. The use of the coupon, voucher or discount code may only be used once by each User.
  9. When making a purchase with the coupon, voucher or discount code, it is understood that the User has fully accepted the general Terms and Conditions of the site as well as these particular Terms and Conditions related to promotions and discounts.

Zensual Woman LLC, reserves the right to modify the Promotions and Discounts Policy and likewise the Terms and Conditions that are available in the online store